Terms and Conditions for Loyal Pressure Cleaning

Loyal Pressure Cleaning – Terms & Conditions

1. Agreement

By accepting a quote, booking a service, or confirming an appointment with Loyal Pressure Cleaning, you (the “Client”) agree to the following Terms and Conditions.
Each accepted quote forms a service contract between the Client and Loyal Pressure Cleaning.

2. Acceptance of Terms

By signing, replying to, or confirming acceptance of a quotation (via email, message, or the Jobber platform), the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions in full.

3. Bookings, Rescheduling & Cancellations

• Once your booking is confirmed, that time is reserved exclusively for your job.
• Please provide at least three (3) business days’ notice if you need to cancel or reschedule.
• Cancellation within 24 hours: a 50% cancellation fee applies.
• No access on arrival (e.g. locked property, client not present): a 75% cancellation fee may apply.
• Cancellations must be made during business hours (Monday–Friday). SMS or voicemail messages are only valid if received within those hours.

4. Service Completion & Inspection

• Clients (or their representative) are encouraged to inspect the work upon completion while our team is on-site.
• Any concerns regarding workmanship must be raised within 24 hours of job completion.
• Claims, complaints, or refund requests received after 3 days from the service date will not be accepted.
  This policy ensures that any issues are addressed promptly and are directly related to our recent work.

5. Satisfaction Guarantee

We take pride in delivering high quality results on every job.

If you have any concerns, please contact us within 24 hours of job completion.

Loyal Pressure Cleaning does not offer refunds or discounts for completed services.

However, if something isn’t right, we will return to review and rectify the issue to ensure the agreed-upon service outcome is achieved.

6. Payment Terms

• Payment is due upon completion of the work unless otherwise agreed in writing.
• We accept the following payment methods:
  • Bank Transfer – preferred (no extra fees)
  • Card via digital invoice – 1.7% processing fee
  • Cash – exact amount required
• No discounts are offered for cash payments. All payments are fully declared for tax purposes and the tax invoice provided to the customer.
• For larger or multi-day commercial jobs, a deposit may be required before commencement.
• Late payments may incur interest at 1.5% per month (18% annually) on the overdue balance, starting the day after the due date.
• All quoted prices are inclusive of GST, which must be paid as part of the service total.

7. Surface Condition & Damage Disclaimer

• We take great care in our work and use appropriate techniques and pressure levels for each surface.
• We are not responsible for pre-existing damage, wear, oxidation, deteriorated coatings, loose grout or flaking paint. 
• Water-based cleaning may expose underlying issues (e.g. worn paint, cracks, lifting tiles) that were already present but hidden by dirt — these are not considered damage caused by our service.
• Any damage claims must be made within 3 days of service completion and supported by photographic evidence. After this period, no liability will be accepted.
• Our work is covered by Public Liability Insurance, which applies only to proven incidents occurring during our service.

8. Stain & Restoration Exclusions

Unless specifically included in your quote, our services do not cover the removal of:

• Rust, mineral deposits, efflorescence, paint, silicone, or other construction residues.
  If restoration-level treatment is required, it can be quoted separately.

9. Weather Conditions

For safety reasons, work may be postponed in the event of rain, strong winds, or extreme heat.
We’ll contact you promptly to arrange a new suitable date.

10. Dispute Resolution

In the event of a dispute regarding the work or these Terms:

• Both parties agree to attempt resolution through mediation before taking legal action.
• Any complaints of faulty workmanship must be made within 3 days of completion (as weathering or external factors can alter results).

11. Governing Law

These Terms are governed by the laws of Victoria, Australia, and the Australian Consumer Law (ACL).
Nothing in these Terms is intended to limit your rights under the ACL.

We value clear and open communication.
If you have any questions or feedback, please contact us — we genuinely appreciate the opportunity to ensure you’re completely happy with our work.